Booked a vacation? You want your payment to be safe. With SGR, it is. If your travel agency faces financial trouble or goes bankrupt, your trip will still go ahead or you’ll get a refund. So always book with an SGR-affiliated travel company.
Refund or trip guaranteed in case of bankruptcy.
Enjoy full financial protection on every booking, wherever your journey takes you.
Full coverage, no matter the cost of your trip.
The traveler is our top priority. When you book with an SGR-affiliated travel company, your prepaid travel funds are in safe hands. If anything goes wrong, we’ll support you quickly and clearly.
We take away your worries and provide peace of mind when booking travel. With SGR, you can book with confidence and travel worry-free.
Perfect service
After the collapse of Bon Travel, SGR provided us with excellent support.
A dedicated staff member assisted us in preparing and submitting the data and the claim.
Within a few weeks, the amount was refunded to our account.
Perfect service. We are very grateful to SGR.
The prepaid travel amount is insured
I booked with a smaller travel agency and initially felt that it was more risky. That is why it is reassuring that the agency is affiliated with the guarantee fund, so you know for sure that your booked holiday is protected and that your prepaid travel amount is insured.
No, article 3, section 7, sub c of the terms and conditions of warranty state that individual agreements relating to air travel are not covered by the SGR Guarantee. Scheduled services and charters are also not covered by the SGR Guarantee.
If you have submitted your claim online and are entitled to reimbursement by SGR, you will be notified as soon as SGR is going to make your repayment.
Depending on the scope of the damage and the number of affected persons, this may take some time. Follow your claim online by logging into your account on the SGR website.
The response period depends on a number of factors. If major bankruptcies are involved, the process will take longer. We aim to have your claim processed quickly but are unable to provide a set deadline.
If you have paid for your hotel stay yourself, and during your holiday, the SGR travel agency through which you have booked goes bankrupt, you can submit your claim online. When uploading your online claim, include your hotel invoice and proof of payment to the hotel. SGR will then assess your claim.
Send an email to info@sgr.nl. SGR will process your cancellation in accordance with the travel and cancellation conditions of the travel organisation.
No, SGR does not handle complaints. If you discover that your trip has not gone ahead as agreed in the reservation and the travel organisation has not resolved your complaint to your satisfaction, you can refer your complaint to the Travel Disputes Committee, subject to their terms and conditions and within the set deadline. Is your travel organisation not affiliated (via an ANVR membership or voluntarily) with the Disputes Committee? You always have the option of taking the matter to court. For more information and practical advice, you can also consult the ConsuWijzer website.
Our current terms and conditions of warranty can be found here.
Reach out to us right away and we’ll be happy to assist you.