Please click on the scenario that applies to your situation.
You are currently travelling
- You are travelling and don’t encounter issues with a travel service provider
- You are travelling and encounter issues with a travel service provider.
I have not started travelling
- How long does it take to handle my claim and when will my claim be paid?
- I have paid my travel at TravelBird with a credit card or PayPal. What do I have to do?
- What is the processing time of my claim?
- I can not login. What can I do?
- What does the takeover of TravelBird by Secret Escapes mean for my booking with TravelBird BV?
- I booked a trip to Malta with a departuredate up to and including 30 november
- I am travelling soon and can see a reservation number for my flight in “Your trips” in your my TravelBird account
- I am travelling soon and cannot see a reservation number for my flight in “Your trips” in your my TravelBird account.
- I booked an alternative trip and want to cancel
- You have booked a trip without flight tickets
- You have a gift card or voucher of Travelbird, but you have not yet booked a trip with that gift card or voucher
- You have only bought a voucher, admission ticket or restaurant voucher from Travelbird
- Your trip was cancelled before 31 October by TravelBird and your prepaid travelmoney is not paid back yet
- Before 31 October 2018 during your trip you made hotel costs yourself
- Because of the bankcuptcy of traveBird, SGR is carrying out my flight, but I want to cancel this flight because I have already booked another trip. What should I do?
- I can’t find my vouchers when I log in to my TravelBird account. Where can I find them?