If you have a question and have been unable to find the answer on our frequently asked questions page, please contact us
Have you booked a holiday? If so, you’ll want your payment to be in good hands. SGR will ensure this. Is your travel agency experiencing financial problems? If your agency is a member of SGR, there is no need to worry. Even if they go bankrupt, your trip will still go ahead or be reimbursed. SGR is a unique guarantee for consumers . A guarantee that many countries and or travel agencies don't offer. Always ensure you make your reservation with an affiliated travel organisation, so that there is no need to worry about anything, just prepare and dream about your next adventure.Read more about SGR
If you have submitted your claim online and are entitled to reimbursement by SGR, you will be notified as soon as SGR is going to make your repayment.
Depending on the scope of the damage and the number of affected persons, this may take some time. Follow your claim online by logging into your account on the SGR website.
If you have paid for your hotel stay yourself, and during your holiday, the SGR travel agency through which you have booked goes bankrupt, you can submit your claim online. When uploading your online claim, include your hotel invoice and proof of payment to the hotel. SGR will then assess your claim.
No, SGR does not handle complaints. If you discover that your trip has not gone ahead as agreed in the reservation and the travel organisation has not resolved your complaint to your satisfaction, you can refer your complaint to the Travel Disputes Committee, subject to their terms and conditions and within the set deadline. Is your travel organisation not affiliated (via an ANVR membership or voluntarily) with the Disputes Committee? You always have the option of taking the matter to court. For more information and practical advice, you can also consult the ConsuWijzer website.
Our current terms and conditions of warranty can be found here.
Disclaimer for translation errors The official language of SGR is Dutch. The translation of this text was prepared with the utmost care. However, SGR does not accept any liability for errors or omissions in this translation or the direct or indirect consequences of acting or failing to act based on this translation. It is not possible to derive any rights, of whatever nature, based on this translation. In the event of any discrepancy between the Dutch text and the English translation, the Dutch text shall be binding.