SGR is the Dutch guarantee fund for prepaid travel money, founded in 1983. SGR is a founding member of EGFATT, the European Guarantee Fund Association for Travel and Tourism.
SGR protects consumers against financial loss in case their tour operator or travel agent ceases its operations due to its financial failure, based on the European Directive (EU) 2015/2302 on package travel and linked travel arrangements and the Dutch Civil Code (articles 7:500 et seq.).
Under its guarantee scheme, SGR covers package travel, accommodation booked separately and transport booked separately (except airline tickets booked separately).
SGR covers all consumers who have booked (directly or through a travel agent) with a company participating in SGR, irrespective of their place of residence.
The financial guarantee provided by SGR is secured as follows:
1. The equity of SGR itself (the guarantee fund) is substantial (annual report 2017 (in Dutch)).
2. Bank guarantees provided by the companies which participate in SGR.
The versions of our Guarantee scheme, Participants' regulations and Articles of Association valid from July 1st, 2018 are available here:
• Guarantee scheme
• Participants regulations
• Articles of association
Please send us an e-mail if you need more information.